Once you win an auction, you will be contacted by email. If you decide you no longer want the item, contact our Support Team and we will be more than happy to help you. Make sure you include your username, the auction ID of the won item, reason for the return and anything else that may be relevant to your situation with this specific auction. Please note that upon returning the item, we offer a refund for the final Auction price of the won item as well as the original shipping costs. The cost of any bids spent on the auction as well as return shipping costs are non-refundable. Our job at Beezid is to keep you happy and we take our work very seriously. If you require further assistance on this topic, you can contact our Support Team .