Beezid is happy to help. Our goal is to make sure that you receive exactly what you won in auction, brand new, with a full warranty and shipped directly to your doorstep. Occasionally, a shipping mishap could lead to a damaged item. Contact our Support Team right away and cite your username, tracking number and any other information relevant to your item. We will take care of picking up the item from you and express shipping it to our warehouse facilities. After an inspection, we will contact you with the results. If the item is indeed defective, we will immediately ship you out a replacement item of equal or higher quality. Your satisfaction is one of our many goals here at Beezid. If you require further assistance, please contact our Support Team .